Appointment Cancellation & Reschedule Policy

When you book an appointment, we reserve time exclusively for your vehicle and turn away other clients during that slot. Need to reschedule or cancel? Call or text us at (267)-245-7063

More than 48 hour notice - No fees

24–48 hour notice - $50 fee

Less than 24 hours or no-show - Full service fee (up to $250)

Time-Based Detailing Policy

Crox Detailing LLC packages are time-based to ensure fairness across all vehicle types. We complete as much as possible within your booked timeframe. If more time is needed due to vehicle condition or size, it’s billed at $50 per 30 minutes with your approval. If declined, we’ll prioritize and finish within the original time. To get the most out of your appointment, share your top priorities with your technician at check-in. Full Detail packages apply to one vehicle only and cannot be split between multiple vehicles.

Arrival Window & Vehicle Access

Our team may arrive up to 90 minutes after your scheduled time due to traffic or job delays. You’ll receive real-time SMS updates as we head your way. We require access and keys to perform your service, and by booking, you authorize our team to operate and reposition the vehicle if needed. If we’re unable to access or begin the service upon arrival, cancellation or reschedule fees may apply.

Final Inspection, Gratuity & Service Concerns

At the end of your appointment, we’ll walk you through the results to confirm satisfaction. If you have any concerns, they must be reported within 24 hours of service. Concerns raised after this window or refusal to participate in the final inspection will not be addressed.

Payment Terms

Payment is due immediately after service by credit or debit card, or cash. Late payments incur a 10% fee plus 0.5% daily interest until paid in full. If you plan to leave during a mobile appointment, please check out with your technician before departing — we’ll continue working on the vehicle as scheduled. By booking, you authorize Crox Detailing LLC to charge the card on file for cancellations, no-shows, or approved service extensions. All sales are final.

Mobile Access Requirements

Once your vehicle is ready for pickup, you have 24 hours to retrieve it unless prior arrangements are made. After the first 24 hours, a storage fee of 5% of the total service amount per day will apply. Our shop operates on a tight schedule, and space is limited. We cannot accommodate vehicles left for extended periods, as this impacts our ability to serve other customers. Please make timely pickup arrangements to avoid additional fees.

Shop Storage Policy

Vehicles must be picked up within 24 hours of completion unless prior arrangements are made. After 24 hours, a $50 daily storage fee applies. To keep our schedule running smoothly and ensure availability for other clients, we reserve limited indoor space for active appointments only.

Media Use & Legal

By booking our services, you grant Crox Detailing LLC permission to photograph your vehicle for training or marketing use unless you request otherwise in writing. This agreement is governed by Oregon law. You confirm you are at least 18 years old and authorized to approve services for the vehicle. For questions, contact us at (support@croxdetailing.com).

What You’re Agreeing To

By booking with Crox Detailing LLC, you agree that services are time-based, not checklist-based; you will provide vehicle access and participate in the final inspection; you understand and accept our cancellation, storage, gratuity, and extended service policies; payment reflects technician time and effort, not guaranteed outcomes; and Crox Detailing LLC liability is limited to the amount paid.

Thanks for Trusting Crox Detailing LLC

We’re here to deliver results that match the pride you take in your vehicle — with a service experience just as clean.